FAQs

HOW CAN I CHECK THE STATUS OF MY ORDER?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Be sure to check your Spam/Junk folder just in case!

MY ADDRESS IS WRONG!

Please contact us at hello@olorie.com as soon as possible to fix the mistake.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! Please check shipping for more information

CAN I CANCEL MY ORDER IF IT HAS NOT SHIPPED?

Email hello@olorie.com within 2 hours after order is placed to cancel. We cannot guarantee cancellation after 2 hours. 

MY QUESTION ISN'T ON HERE

Email hello@olorie.com for further assistance. Please be advised that our team will usually be in contact within 24 hours